Returns & Exchanges

You’ll need your order number which can be found in your order confirmation email and the post code of the address the package was delivered to.

Questions? Feel free to email us anytime at [email protected]

RETURN POLICY
We accept returns of domestic orders within 14 days from date received.

Products must be returned unworn, unwashed, in their original condition and with all tags attached.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Note that with exchanges, the new item will only be shipped once the original item has been received by us.

Note – no returns or exchanges on sale items

Note – no returns or exchanges on swimwear

HOW TO CREATE A RETURN OR EXCHANGE
For returns and exchanges click here, fill out form and your enquiry will be emailed directly to [email protected]. Or alternatively email us directly at [email protected].

It’s that easy! Once your return or exchange has been created, you will receive a pre-paid return shipping label via email and you may drop your package at your nearest carrier location.

RETURN ADDRESS

Parcel Collect 10215 16691
30 Princes Way
Drouin VIC 3818

REFUNDS
Once your return is received and inspected, we will notify you if your return is accepted or declined.

This process can take 1-5 business days.

If your return is accepted, your refund will be processed and applied to the original method of payment. Note that it can take 3-5 business days for the credit to reflect in your bank account due to varying processing times between financial organisations.

OUR GUARANTEE
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

If you are worried that an item you received may be damaged or defective, please email [email protected] with your order number and a short description of the issue. Please also include photos so we may better assist you.

For questions or more information about our return policy please email us at [email protected].

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